sales@specdesignironmongery.com ph:0800 195 6472 (ALL prices include vat)
sales@specdesignironmongery.com ph:0800 195 6472 (ALL prices include vat)
Returns
Should you need to return products to us for any reason, the following procedures will help to ensure that we handle your request efficiently.
All returns must be authorised by the returns department. Once your request has been received, the returns department will send confirmation that we can/cannot accept the return for credit and confirm any re-stocking charges. Return requests can only be arranged through our returns department on email sales@specdesignironmongery.com
For every return requested, we will require the following details in order to process the paperwork: Items stock code, quantity and the original order number / invoice number
We will accept returns for full credit (excluding any original delivery fee) as long as we have been notified within 30 days from receipt of goods.
Goods to be returned by the customer at their cost and must include our returns paperwork. Any returns arriving back for credit without pre-authorisation will be refused.
Goods received back in anything other than resalable condition will result in a request for credit being refused.
We are unable to accept or exchange bespoke suited cylinder orders.
Any returns that are unauthorised or do not contain the official paperwork will be refused and returned to the customer.
Shortages must be notified within 7 days of receipt. Notification outside the 7 day period will void any claim.
Spec-Design Ltd Liverpool L24 8RL
Other hardware products from ZOO and BOSS (amongst others) are available upon request